![]() ![]() Zoom VEC will ride on top of existing contact center investments to connect experts to customers to solve problems. Research: Majority of enterprises rely on digital collaboration toolsįrom a platform perspective, Zoom Video Engagement Center (VEC) is the most interesting development.Working from home 101: Every remote worker's guide to the essential tools for telecommuting.Zoom Video Communications is rolling out a platform overhaul that brings video to contact centers, whiteboard collaboration and technology called Zoom Rooms Smart Gallery that aims to bridge the conference room and remote worker divide.Įric Yuan, CEO of Zoom, said the company has released hundreds of new features and has been focusing on more visual brainstorming tools and artificial intelligence.
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